We are always on the lookout for unique individuals with remarkable skill sets who are enthusiastic about making a difference on the African continent and are committed to being a part of the new African story.

 

Fraud Alert
Several incidents involving organizations and individuals fraudulently claiming to recruit on behalf of Heirs Holdings Group have recently been identified. […] Find out more

 

Great achievements happen where creative thinking meets clarity of purpose. That’s why Heirs Holdings is committed to creating a nurturing, fulfilling work environment, intended to help you develop your talent and ambitions. We provide an enabling environment for you to reach your highest potential, surrounded by intelligent people who share your passion for self-improvement and the growth of the company.

 

Heirs Holdings is actively recruiting for the Legal & Company Secretarial Executive role.

 

Job Title: Clients Relations Officer

Role Summary

The Client Relations Officer will oversee Front Office Management, Helpdesk administration, Reservations and Ticketing, Visitors management and general management of the administrative functions as required.

 

Duties and Responsibilities

Helpdesk Management

  •  Manage the end to end process of the HH helpdesk service.

 

  • Monitor the help desk issue database and follow up with assigned personnel to ensure timely resolution of problems, escalating as appropriate.

 

  • Drive improvement of overall customer support services.

 

  • Manage the internal customer service desk and administer customer satisfaction surveys.

 

  • Prepare daily reports and maintain activity log.

 

Front Office Management

  • Receive all incoming calls and redirect calls appropriately, maintaining a call log.

 

  • Provide accurate meeting room status information and communicate accordingly.

 

  • Prepare performance and status reports related to front office.

 

Visitor’s Management

  • Coordinate the visitor’s management process by receiving and directing visitor’s traffic flow as appropriate.

 

  • Manage requests and enquiries from visitors.

 

General Office Administration

  • Receive and coordinate all administrative requests and direct such requests to appropriate channels.

 

  • Regularly walk around to monitor meeting rooms and common areas.

 

  • Manage the internal office environment, ensuring that the look and feel are in line with the brand and service standards.

 

  • Supervises cleaning activities and ensure shift patterns are strictly adhered to.

 

  • Enforce that support staff (Cleaners) put on proper uniforms at all times.

 

  • Schedule appointments and manage diaries as required.

 

  • Provide staff support for administrative tasks and projects.

 

  • Participate in other ad hoc projects as assigned.

 

Store Management

  • Store inventory management using electronic and physical count techniques (electronic record design to be completed today).

 

  • Replace and/or replenish shortage items in the store.

 

  • Ensure items are properly stored and maintained.

 

Logistics and Ticket Booking

  • Manage all ticket booking request, including direct purchase of tickets from airlines by HH, only using agents where they have better fares or we are unable to raise cash immediately.

 

  • Build and maintain good working relationships with travel agents and airline representatives to obtain valuable information on ticket purchase and bookings.

 

  • Carry out continuous research to identify existing promos and identify possible benefits to the organization.

 

Skills/Attributes

  • Great interpersonal skills.

 

  • Great verbal and oral communication skills.

 

  • Great organisational skills.

 

  • Great team player.

 

  • Presentable in appearance

 

  • Friendly dispositive and personable.

 

  • Good eye for detail.

 

  • Ability to work under pressure and meet stipulated deadlines.

 

  • Ability to multitask.

 

  • Good knowledge of Microsoft Office Suite i.e. Microsoft Outlook, Word, Excel, PowerPoint.

 

Education/Experience Requirements

  • Bachelor’s Degree or equivalent in any field

 

  • Minimum of 2 years’ experience in a front desk management role or general office administration role.

 

 

How to Apply: Qualified and interested candidates should visit the careers page of Heirs Holdings website  CLICK HERE TO APPLY

 Application deadline: Friday, September 28, 2018. Only shortlisted candidates will be contacted.