In the August Issue of HH People, we sat down with Nawok Gotau, a dedicated Customer Experience Specialist at Africa Prudential PLC, to gain insights into her journey, perspectives, and aspirations within the organization. Let’s delve into her experiences and thoughts:
HHPeople: What’s the best part of your workday?
Nawok: “The best part of my workday is experiencing the satisfaction of successfully executing a project. It’s equally rewarding to embrace opportunities for continuous learning and personal growth.”
HHPeople: “Did you experience any culture shocks when you became an HH Person?”
Nawok: “None… I had no culture shock experience. My transition into Heirs Holdings was remarkably seamless, thanks to the inclusive and welcoming culture of the organisation.”
HHPeople: “HH Then vs Now: What’s Different?”
Nawok: “The most notable difference lies in how we have strategically advanced technologically. Embracing innovation has allowed us to remain at the forefront of our industries.”
HHPeople: “New to the group? How has it been so far?”
Nawok: “Actually, no specific experiences to share from my time being new to the group. Nevertheless, the warmth and camaraderie among colleagues have made my journey at Heirs Holdings truly enjoyable.”
HHPeople: Where do you see HH 5, 10 to 20 years from now?
Nawok: “Under the visionary leadership of TOE (Tony Elumelu), I envision Heirs Holdings and its subsidiaries as undisputed leaders in their respective industries. The group’s commitment to excellence will undoubtedly drive its growth and impact over the years.”
HHPeople: How are you building a legacy?
Nawok: “I am actively building a legacy through my unwavering dedication to delivering unparalleled customer experiences. By driving customer retention and contributing to the long-term success and reputation of the company in the market, I aim to leave a lasting impact.”
HHPeople: The Philosophy of Africapitalism
Nawok: “In my role, I strongly believe in Africapitalism – leveraging the immense potential of the African private sector to drive transformative, customer-centric initiatives. Prioritising customer needs and satisfaction not only fosters sustainable growth for businesses, but also contributes to economic prosperity and social wealth for the continent.”
HHPeople: How do you thrive in HH?
Nawok: “Simply put, I take it one day at a time! By approaching each day with a willingness to learn and re-learn, I continuously adapt to new challenges and opportunities.”
HHPeople: Do you have anyone you look up to in HH? A mentor?
Nawok: “At the moment, I don’t have a specific mentor within HH, but I draw inspiration from the collective wisdom and expertise of the diverse talent around me.”
Nawok Gotau’s dedication to excellence and her belief in the transformative power of Africapitalism serves as a testament to the vision and values upheld by Africa Prudential and Heirs Holdings as a whole.
As she continues to deliver outstanding customer experiences, her contributions undoubtedly play a crucial role in the company’s journey towards becoming a leader in Africa’s business landscape.
